Returns & Exchanges
At PetGuardRx, your satisfaction—and your pet’s health—are our top priorities. We’re committed to providing high-quality products and service. If something isn’t right, we’re here to help.
Prescription Medications
We cannot accept returns or offer refunds on prescription medications, even if unopened. If there’s an issue with your order (wrong item, damage, or prescription error), please contact us within 7 days of delivery—we’ll make it right.
Non-Prescription Items
We accept returns on unopened, unused non-prescription products within 30 days of the delivery date. Items must be in original packaging and in sellable condition.
Examples include:
- Supplements
- Pet accessories
- Over-the-counter treatments
Exchanges
We currently do not offer direct exchanges. If you need a different item, please initiate a return (if eligible) and place a new order.
Refunds
Once we receive and inspect your return, a refund will be issued to your original payment method within 5–7 business days. Shipping costs are non-refundable unless the return is due to our error.
How to Start a Return
To begin a return, please contact our customer service team at:
info@petguardrx.com
+1-888-928 6007
We’ll guide you through the process and provide a return authorization if applicable. Unauthorized returns may not be accepted.
Damaged or Incorrect Orders
If your item arrives damaged, incorrect, or incomplete, contact us within 7 days of receiving your order. We’ll resolve the issue as quickly as possible at no extra cost to you.
If you have any questions about your order or our return policy, don’t hesitate to reach out. We’re here to help you and your pet get the care you both deserve.